Iqvia enhances its medical contact center services

By The Science Advisory Board staff writers

September 1, 2021 -- Iqvia has added new artificial intelligence (AI)-powered technologies to enhance its existing medical information contact center services.

The company's contact center services deploy AI-powered virtual agents along with skilled human personnel to triage and respond to inquiries from life science companies. This dual strategy aims to create faster response times and reporting of adverse events or quality concerns.

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